Jennifer McClure`

Equipping people leaders to navigate change — and design the future — with boldness and purpose.

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Written by Jennifer McClure

What Are the Best Interview Questions to Identify Leadership Potential?

Question In my role as a Consultant focused on recruiting, coaching and developing Leaders, I think I know a good Leader when I see (i.e. get to know) one. This super-power comes from a combination of my experiences – I’ve worked with several great Leaders and I’ve also had exposure to some pretty bad ones too – and the formal and informal training that I’ve received throughout my career.

However, sometimes for me – and I’ve certainly seen it with hiring managers and clients – it’s hard to guard against that “gut feel” you get when you just know that someone has what it takes to be a successful leader. In short, we’ve all fallen victim to the “I just like ’em” syndrome that almost never is a predictor of actual results.

Recently, Dan McCarthy shared Three Questions for Potential Managers to Ask Themselves over on his blog Great Leadership. While the three questions Dan posed are good ones an aspiring leader should ponder before pursuing a managerial role (“Why do I want to be a Manager?”, “Do I have what it takes to be successful?” and “What do I want to become?”), I found the listing he shared of predictors of leadership success to be of particular interest. Here’s a snippet from Dan’s post:

We know there are certain skills and attributes that can be demonstrated in a non-managerial role, that if done well, are predictors of managerial success. For example, Development Dimensions International (DDI) has developed a set of criteria that they say will accurately predict executive success, based on their own experience and research, and research by others.

According to DDI, the “right stuff” for future managerial success includes:

  1. Propensity to lead. They step up to leadership opportunities
  2. They bring out the best in others
  3. Authenticity. They have integrity, admit mistakes, and don’t let their egos get in their way
  4. Receptivity to feedback. They seek out and welcome feedback
  5. Learning agility
  6. Adaptability. Adaptability reflects a person’s skill at juggling competing demands and adjusting to new situations and people. A keyhere is maintaining an unswerving, “can do” attitude in the face ofchange
  7. Navigates ambiguity. This trait enables people to simplify complex issues and make decisions without having all the facts
  8. Conceptual thinking. Like great chess players and baseball managers,the best leaders always have the big picture in mind. Their ability to think two, three, or more moves ahead is what separates them from competitors
  9. Cultural fit
  10. Passion for results

Try assessing yourself against this list of criteria. Better yet, ask your manager and others to assess you. If you’re lacking in any key areas, that’s OK – most of these things can be improved with awareness, practice, and feedback. Other management skills are learned and mastered once in the role and with experience.

While I think most would agree that no checklist of characteristics will be a 100% predictor of future success as a Leader, I like using this approach as a starting point for both individual assessment and for developing some interview questions when selecting individuals for leadership roles. I can think of several ways to get at these qualities through the ever popular “Tell me about a time..” behavioral interviewing questions, but I’m not a big fan of interviews that rely solely upon those types of questions – especially with non-skilled interviewers.

I’m interested in your feedback and ideas in regards to the questions that you ask candidates, or have been asked as a candidate, to identify potential for success as a Leader. What questions would you suggest asking in an interview to assess the leadership qualities listed above?

Hit me in the Comments section with the best questions that either you are asking or have heard and let’s do some crowd-sourcing to come up with a great list. And it’s o.k. to share your best “Tell me about a time…” questions too – just be sure to use them wisely.

Question Mark uploaded by Marco Belluco

Categories: Blog, Interviewing, Leadership
Posted on July 16, 2009

Written by Jennifer McClure

Networking, Job Searching and Dealing With Recruiters… Oh My

Wizardofoz460 Today, I’m featuring a reader question (actually several questions in one email) that myself and other Recruiters get in some form practically every day. Networking and job search can be scary ya’ll. Networking and job searching in today’s economy can be even more scary. Throw on top of that confusion trying to figure out how to deal with scary Recruiters, and it’s a confusing and debilitating quandary for many. But it doesn’t have to be…

The Question(s)

Hi Jennifer,

I’m following you on Twitter and I’ve checked out your blog and company’s website. I’ve not looked for a new job in over 10 years – and I’ve never talked to a Recruiter, as I’m not sure how everything works. I’m employed full-time right now (in a good job), but I’m beginning to explore options. Do you deal mostly with companies or individuals – or both? How does a recruiter work? If I were interested in putting myself out there to search for a new opportunity, what’s the best strategy to go about that? Are there easy answers to these questions – or is it not so simple?

Thanks for your help in getting me started.

“Bob”

The Answer(s)

Hi “Bob”,

“The journey of a thousand miles begins with just one step” (Lao Tzu) – so congratulations on taking the first steps toward finding your next great opportunity! (And thanks for connecting on Twitter/reading my blog!)

As for how our firm works – we are engaged and paid by the company (our clients) to find a specific type of person for a specific role within their organization. While some firms do specialize in certain industries, we don’t, but we do focus on leadership roles (typically Director level and above). We’re what’s called a “retained search’ firm – and we’re paid to search for, identify and recruit candidates that are an exact match for our client’s needs. There are also other types of Recruiters though and some will even take your resume and market you or call some companies where they have contacts to see if they may be interested in interviewing you. There aren’t many Recruiters who will do that – but there are some. So I encourage you to contact several Recruiters and ask how each one works/what their process is.

The best strategy for getting in the game is networking, meeting people, building relationships and making sure that the people you meet are clear on what you’re targeting/what you’re best at. If you’re searching confidentially, you can still do that well – just package it as you’re trying to develop your network/meet new people to stay current and grow your career. The ultimate goal is to get people to “like you” and remember you – so when they hear of opportunities that may be of interest, they’ll refer you or make you aware of them. Networking isn’t always easy, but it is truly the most effective way to find your next great opportunity. I hear from a number of people each month who’ve landed new jobs (companies ARE still hiring) and I always ask them how they connected with their new opportunity. Almost 100% of the time, their answer is through their personal networking efforts.

There are a number of studies out there on how people get jobs, and while the percentages vary a bit by the level of position, it’s typically something like 70% through networking, 20% through job boards and 10% through recruiters, so I encourage you to spend your time networking and searching for a new opportunity in similar percentages.

I hope that this information helps and I’m excited for you as you start the process!

Jennifer (the not so scary Recruiter)

More Networking Tips

Below is a link to copy of the slide deck from a recent talk I gave at a local Job Search Workshop that contains a few bullet points and tips for networking and interviewing success:

Cincy Recruiters’ Five Quick Steps for Networking & Interviewing Success on Slideshare

As always, I welcome your comments and feedback, and if you have any more suggestions for “Bob”, let’s hear ’em!

Categories: Blog, Interviewing, Networking
Posted on May 7, 2009

Written by Jennifer McClure

So, You Think You’re Drowning in Applicants? Try 1.2 Million in One Month!

Macys-logo Today’s post is an interview with Linda Little, Director of Executive Recruiting at Macy’s, Inc. Linda and I originally met on-line (no, not on one of *those* sites) when she answered a question I posed on LinkedIn seeking topics for networking meetings for senior-level executives. Her willingness to help me out got her dragged into being a speaker at one of the events I host (she was awesome) and now I’m interviewing her for my blog. (In related news, it is only a rumor that the world revolves around me…)

How’d you end up here Linda?

I started my career as an Aircraft Mechanic in the Air Force. After leaving the Air Force, I got into Subway restaurant franchises and eventually sold those. I ended up at a recruiting firm to see if they could help me figure out what I wanted to do next and the woman I met with talked me into becoming a Recruiter. Here I am – 17 years later! Initially, I recruited in the restaurant, hospitality and casino industries and I would basically get the phone book out and dial for dollars. Eventually, I opened my own agency, working mainly in the defense industry. After selling my firm, I’ve been here at Macy’s a little over 2 years now.

Tell us a little about Macy’s, Inc. and what your job involves…

Macy’s just celebrated 150 years in business this past year and we have over 800 stores/180,000 employees. During the 3-month holiday season, our employment grows to around 400,000 including everything from those working on the Macy’s Thanksgiving Day Parade to those working in our stores. I’m personally responsible for recruiting at the VP level and above and for some Director level positions. I lead a team of 37 Recruiters nation-wide, and we have groups that support specific divisions, college recruiting and hourly high-volume recruiting. A big part of my job also includes planning new and exciting things to improve our recruiting efforts in the future.

Sounds like a big job! What’s your biggest challenge?

In November 2008, we had 1,247,000 people visit the Macy’s Jobs career site, and we average about 600,000 visits per month. Typically, 60% of those who visit our site will apply for a job and the challenge is to get all of those people through our system efficiently while ensuring that they all have a good experience with Macy’s. To us, you’re either an employee who is a customer, or a customer. We need to make sure that every applicant is touched, handled correctly and communicated with. If we don’t handle the 500,000 – 1,000,000+ people coming through our system each month properly, that’s a lot of potentially angry customers!

You’re a very active and accessible networker. Upsides? Downsides?

Networking is a really big thing for me and I’m constantly meeting new people/pipelining potential candidates. I attend many local, industry and retail-specific networking events to learn more about the industry and also to meet people. The upside is that if you’re accessible, the people you want to find you usually will. The downside is the volume. Many people also reach you that you’re not looking for, and managing all of the people who come at you – while making sure they have a positive experience – is a constant thing. Sometimes, things fall through the cracks for me just like they do for everyone else, but I work really hard at it. I get to the office early and spend a solid 2 hours managing my LinkedIn account and email before my day “starts”. After that, I’m on the phone for the next 3 – 4 hours, and then I’m in meetings much of the remaining part of the day.

Is LinkedIn a big part of your recruiting strategy?

I’m a big LinkedIn fan. I use it to network for positions I’m personally working on and I encourage my team to actively use it as well. I’m an “old-school” recruiter who believes in straight up direct contact. When I identify someone I’m interested in, I reach out to show an interest and develop a relationship with them first. Then, if there’s an opportunity to match them with a position at Macy’s in the future, we’ll go from there. I have the free membership on LinkedIn and I have enough connections that I can usually reach the people I’m interested in with no problem. One of my favorite resources is LinkedIn Groups. If I’m in the same Group as a person I’m interested in, it’s easy to contact them directly. We’ve hired 22 executives this year at Macy’s through my personal LinkedIn activity. That’s 1.7 per month from a free membership!

If you could choose only 3 tools for recruiting, what would they be?

The branded Macy’s Jobs website, LinkedIn and Search Engine Marketing. Our website works very well, and I’ve already explained why I love LinkedIn. SEM is very cost effective and efficient. For a few thousand dollars, we can target certain combinations of words and specific cities and we get hundreds of thousands of clicks. Once someone clicks our ad, they’re taken to a landing page where we can quickly qualify them to determine if they’re someone we should be talking with. It’s a really great tool for getting people into our funnel.

What’s you best recruiting tip?

Answer the phone every single time it rings if you can. If not, you’ll get buried in voicemail and remain there all week. Just answer it! I’ve never understood why some Recruiters don’t answer their phone. Go ahead and deal with the good, the bad or the ugly. Stringing people along doesn’t help anything.

Thanks to Linda for taking the time to speak with me about her career and some of what makes the Macy’s recruiting team successful! Now, I’m off to the Macy’s Jobs website to apply for a job holding the Snoopy float in next year’s parade. However, I hear if I’m rejected, I’ll get some Macy’s coupons to ease my pain – so it’s a win-win either way. Sweet!

Categories: Blog, Interviewing, LinkedIn, Recruiting
Posted on December 19, 2008

Written by Jennifer McClure

Your Interview Process – Too Hot, Too Cold or Just Right?

Fistful_of_talentToday over on Fistful of Talent, I share the true story of an interview for a senior level candidate gone wrong (only the name has been changed to protect the innocent), as well as some suggestions for companies and recruiters to ensure that their interview process enables them to attract top talent.

Check out my post to learn how the 2008 version Goldilocks (of Goldilocks and The Three Bears fame) needs to be treated in order to find your interview process “just right”.

I’d love for you to add your comments, additions  or suggestions to the post as well!

I’m thrilled to be a part of the motley crew over at FOT – a smart and generally snarky gang of Recruiters, HR, Consultants and Corporate types who share information, opinions and occasional rants on all things related to Talent Management. Our fearless leader is Kris Dunn – The HR Capitalist – who is to blame has been a big supporter to me in getting the Unbridled Talent blog off the ground.

If you haven’t already subscribed to Fistful of Talent and The HR Capitalist… well what are you waiting for? Click on the links, follow the instructions and add both to your RSS feed or subscribe via email today!

On some days, you’ll thank me. 🙂

Categories: Blog, Interviewing, Recruiting
Posted on November 4, 2008

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