Jennifer McClure`

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Written by Jennifer McClure

Increasing Productivity, Profits, and Retention by Improving Employee Engagement with Dan Kessler

Impact Makers Podcast Episode 062

As a leader, if there was a secret recipe that included the ingredients to increase productivity, generate higher profits, and lower employee turnover and absenteeism in your organization, you’d want that, right?

Well, what if the recipe wasn’t a secret, and the ingredients were available to you today?

I’ve got some good news for you!

The levers that drive employee engagement are available to us all. However, the results vary based upon how well we understand which levers will be the most effective in our organization, and how we create and implement action plans to take advantage of them.

In this episode of the Impact Makers Podcast, I’m chatting with Dan Kessler, President & COO of Energage – a company whose purpose is to make the world a better place to work together.

Dan and the team at Energage help organizations to measure employee engagement, understand where they are today, and guide them to simple actions that they can take to improve their culture, as well as their recruitment and retention strategies.

I think you’ll find some really great takeaways in my conversation with Dan, and be inspired to take action to increase employee engagement in your workplace.

Topics Discussed In This Episode:​​

  • What companies should be doing differently related to their recruitment strategy than they have in the past.
  • How do companies represent authentically what it’s like to work in their organization?
  • The role that pay and benefits play in driving employee engagement.
  • The biggest drivers of employee engagement.
  • How purpose and meaning impact employee engagement.
  • What Top Workplaces are doing that create double the employee engagement levels as the average US workplace.
  • Practical steps that you can take as a leader to positively impact employee engagement in your organization.

IMPACT MAKERS PODCAST – EPISODE 62

Key Quotes From This Episode:

“More engaged employees drives better business results.” ~ @Dan Kessler

“Compensation is essentially the least important factor that drives employee engagement.” ~ @Dan Kessler

“We measure employee engagement based on three things: motivation, loyalty, and employee net promoter score.” ~ @Dan Kessler

People & Resources Mentioned In This Episode:

Meta from Workplace

Dan Kessler

Energage

Top Workplaces

Top Workplaces Research Lab: Employee Well-Being and Burnout

Leaders Can Drive Employee Engagement, the Pandemic Showed Us How

Show Sponsor:

This episode of the Impact Makers Podcast is sponsored by Workplace from Meta.

Everybody’s talking about the metaverse these days, but Workplace from Meta is different – I mean, the clue’s in the name, right?

Workplace is a business communication tool that uses features like instant messaging and video calls to help people share information. Think Facebook, but for your company.

It’s part of Meta’s vision for the future of work – a future in which your job isn’t just something you do, but something you EXPERIENCE. A future in which we’ll all feel more present, connected, and productive.

Start your journey into the future of work at workplace.com/future.

Connect with Jennifer:

Send her a message [https://jennifermcclure.net/contact/]

On LinkedIn: http://www.linkedin.com/in/jennifermcclure

On Twitter: https://twitter.com/JenniferMcClure

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Categories: Employee Engagement, Leadership, Podcast
Posted on September 12, 2022

Written by Jennifer McClure

My Favorite Apps and Online Tools

I really enjoy reading blog posts and listening to podcasts from leaders that I follow, where they share some of their favorite tools and resources for productivity, running their businesses – or just cool apps that they use.

When others share what’s working for them,  it’s a great way for me to discover cool new tools that I want to check out, or to learn a different way to use one that I’m already familiar with.

With that in mind, I decided to share fifteen of my favorite apps and online tools with you in an episode of the Impact Makers podcast, including tools that increase my productivity and efficiency, tools to facilitate communication and community, and some of the financial and data storage tools that allow me to run both of my businesses without worrying where everything is located, or what could happen if my computer crashes or is stolen.

Some of the tools and apps I mention in this episode may not be new to you, but maybe I’m using them in a different way than you are. Or maybe you’ve heard of some of them before, but haven’t tried them out yet. Either way, I think you’ll find something new in this list that can make your life better or easier!

IMPACT MAKERS PODCAST – EPISODE 35

Show Highlights:

  • My favorite productivity and efficiency tools, including my preferred calendar for time management and scheduling.
  • Some of my preferred communication and community tools, including Zoom. (Plus why Zoom is a great tool for international calls.)
  • Tools that help me to manage content sharing for multiple social network accounts for both of my businesses, as well as my personal accounts.
  • The importance of protection against computer data loss, plus my favorite backup tool.
  • The financial tools and apps I use for both my personal and business finances, and how they help me organize invoices and business expenses

And because I personally like to save Toolkits like this with links to all of the resources mentioned, so I can reference them when needed, we’ve made a beautiful PDF for you that you can download and save. The PDF lists all of these great resources, what they are, and where you can find them.

Grab Episode 35’s Free PDF Toolkit

—–

Thanks to King University, who’s support makes this podcast possible! King is proud to offer sixteen online degrees with accelerated programs and affordable tuition so you can start a new career faster than ever. You can choose from programs in technology, communication, and business – like an online MBA with six concentrations including human resource management. And because the program is offered fully online, you can earn your degree on your own schedule in as little as 16 months. Visit https://online.king.edu/impactmakers to learn more about the King Difference today.

Categories: Podcast
Posted on January 29, 2020

Written by Jennifer McClure

ROWE: Can We Afford To Manage By Results Only?

While attending a conference earlier this year,  I had the opportunity to hear from the Founders of CultureRX – Cali Ressler and Jody Thompson – who are also the authors of “Why Work Sucks and How To Fix It” – described as a field guide for how to operate in the new world or work. During their talk, Cali and Jody shared more about why they believe that it’s not Managers that suck in today’s workplace, it’s the way that we manage people that sucks.

Ressler and Thompson came to this conclusion several years ago while working at the corporate offices of Best Buy and dealing with some of the challenges associated with Best Buy’s “flexible work environment”. Cali (a frustrated department Manager) was constantly fielding questions from her team about what they could and could not do within the confines of the flexible work schedule policy – and Jody (a Change Implementation Manager) was assigned to work with her to resolve these issues.

To overcome many of the challenges created by a system where the clock was the foundation for how work is judged (“Sally worked 60 hours last week” or “Jim worked all weekend.”), Ressler and Thompson ultimately concluded that the definition of work needs to be changed. Work is no longer a place you go, it’s something you do – and defining work as a specific place and a specific time was an industrial age idea that was no longer the reality in the workplace.

With the advent of “knowledge work”, the world of work has evolved to the point that work is no longer defined as “Time + physical presence = results”. Now, the focus should be on the results of work – not on how the work gets done. Hence the concept of ROWE (Results Only Work Environment) was born, where each person is free to do whatever they want, whenever they want, as long as the work gets done – and Managers don’t manage people or time and place, they manage the work.

With the ROWE concept, the Managers don’t dictate the “How” of work – they focus on the “What” of work. Everyone is measured on results – not just the knowledge worker. Work is objective, not subjective. Managing people, in the sense that “we must all be present in the office in order to communicate and collaborate” is outdated. In a ROWE environment, it’s about managing work – “the deadline for the deliverable is Friday, May 10th at 2pm”. As a result, the Manager is able to go from Hall Monitor to Coach and Mentor.

For many Managers and Human Resources professionals, the concept of ROWE may conjure up thoughts of anarchy and employees running amok, but Ressler and Thompson are quick to point out that in order to make ROWE work, there must be consequences if there are no results. ROWE only works if there is both 100% accountability along with 100% autonomy. In short, “no results, no job.”

I must admit that I like the concept of ROWE and I do believe that a majority of employees, if given the opportunity, will do what it takes to get their work done within established guidelines. But there’s almost always that same old 20% that ruins it for everybody. They’re the ones who don’t play well with others and do just enough to get by. They’ll hit their results, but someone in the 80% typically has to step up and take up their slack.

I’m also not sure that the ROWE concept works in all types of environments (although Ressler and Thompson say that in their consulting experience, it does). As someone who’s worked with companies in a variety of industries, including healthcare, manufacturing and food service companies, I see some difficulty in implementing an “every person is free to do whatever they want, whenever they want as long as the work gets done” philosophy.

So what do you think? Do you have experience with ROWE in your workplace? Does it work, or is this something that sounds good in theory, but not always in practice?

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Unbridled Talent LLC is a consulting and advisory firm providing services to clients in the areas of people strategies, leadership development and career growth. Jennifer McClure offers keynotes, workshops and training that inspire and teach business leaders to be more effective in their careers and as leaders of their organization’s most valuable resource – people. Contact Us to schedule an event or to discuss our strategic consulting and advisory services.

Categories: Blog, Human Resources
Posted on August 27, 2013

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