I’m speaking with Marcy Klipfel , Chief Engagement Officer at Businessolver, on Episode 61 of the Impact Makers podcast. As an experienced HR leader, Marcy oversees all aspects of HR, driving a high-performance culture at Businessolver.
For the last 7 years, Businessolver has released a State of Workplace Empathy report that examines the behaviors and benefits that make workplaces empathetic.
Our conversation focused on how empathy is becoming an integral part of effective leadership.
Marcy also shared some practical steps organizational leaders can take to help develop a culture that includes empathy, and more empathetic leaders in their workplaces going forward.
Topics Discussed In This Episode:
- What empathy actually means
- Why some leaders struggle with empathy
- What leaders can do to strengthen their empathy muscle
- The 2022 State of Workplace Empathy report, and why empathy ratings in the workplace are at an all-time low
IMPACT MAKERS PODCAST – EPISODE 61
Key Quotes From This Episode:
“Empathy IS still about holding people accountable and it IS still about owning what you’re feeling or how you are behaving. But it truly is going to that place of saying ‘I really want to live by the reverse golden rule’ so it’s more about understanding what others want done unto them.” ~ @Marcy Klipfel
“Our research shows if you have an empathetic leader and someone who can display that in an authentic way, it is the difference maker when it comes to employees jumping jobs for things that can seem very attractive. But the question is ‘Will I have another empathetic leader? Will I have someone who really truly cares about my perspective in what I may be dealing with?'”~ @Marcy Klipfel
“Employees are not going to give you a pass and say, ‘Oh yeah, I have an empathetic employer’ if they don’t actually feel it and experience it.” ~ @Marcy Klipfel
People & Resources Mentioned In This episode:
This episode of the Impact Makers Podcast is sponsored by Workplace from Meta.
Everybody’s talking about the metaverse these days, but Workplace from Meta is different – I mean, the clue’s in the name, right?
Workplace is a business communication tool that uses features like instant messaging and video calls to help people share information. Think Facebook, but for your company.
It’s part of Meta’s vision for the future of work – a future in which your job isn’t just something you do, but something you EXPERIENCE. A future in which we’ll all feel more present, connected, and productive.
Start your journey into the future of work at workplace.com/future.
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