As a Leader, it’s part of your job to sometimes have difficult conversations with employees. But nobody likes doing this, so it helps to prepare how you’ll handle the situation in advance.
Recently, myself, Donna Rogers and Susan Strayer LaMotte were asked to share some tips on what to say/what not to say during difficult situations in an article on Entrepreneur.com – Difficult Conversations: What Not To Say.
Here’s a tidbit from the article with my views on what can happen when an employee is angry and ready to unload:
As the person delivering awkward or unpleasant news to a staffer, you often try to make yourself feel better by giving the employee time to defend themselves, but this often disintegrates into an arguing and finger pointing. This then puts you in a defensive posture. “It almost always goes south the more explanation you provide,” says McClure. “If then you get some small fact wrong, it distracts from the actual conversation and you are both on the defensive.
Read more about how to handle this type of difficult situation, as well as two others by checking out the entire article on Entrepreneur.com.
Unbridled Talent LLC is a consulting and advisory firm providing services to clients in the areas of leadership development, executive communication skills and talent strategy. Jennifer McClure offers keynotes, workshops and training that inspire and teach business leaders to be more effective in their careers and as leaders of their organization’s most valuable resource – people. Contact us to schedule an event or to discuss our strategic consulting and advisory services.